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FREE SHIPPING ON ALL UK ORDERS Please allow 3-4 weeks for us to finish & post your order

SHIPPING + RETURNS

Shipping

Do you ship worldwide?

Yes we ship worldwide! We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.

When will my order be shipped?

All jewellery is handmade in our Brighton workshop. For estimated preparation time, please see the product page. Some products will be shipped in 3-4 working days, others are made to order and require 3-4 weeks.

If you need the piece sooner than the time listed on the product page, please contact us via our form here or email us at hello@ratbetty.com prior to placing your order.

How will my order be packaged?

UK orders will be posted by Royal Mail's First Class Signed For service.

International orders will be posted by either Royal Mail's Tracked and Signed For service or DHL Express Courier. Please proceed through checkout to see the shipping options as they vary from country to country. We are based in the UK, so additional duties may apply upon arrival of international orders - we are not responsible for these additional costs. Shipping & duties are non-refundable.

How will my order be packaged?

All orders come packaged in a Fairtrade cotton pouch within a recyclable branded Rat Betty black jewellery box. We also include a care card!

Can my order by gift wrapped?

If you'd like your order gift wrapped, please add a note when checking out to request this, or contact us via our form here. Alternatively, please email us at hello@ratbetty.com to let us know!

Can I add a personalised note?

If you'd like to add a personalised note, please add this when checking out, or contact us via our form here. Alternatively, please email us at hello@ratbetty.com to let us know!

Returns & Exchanges

Do you offer returns / exchanges?

We are happy to refund or exchange merchandise within 30 days of the ship date.

Merchandise must not be worn or damaged. Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. We will ship the exchanged item back to you. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note that Rat Betty is not responsible for items damaged or lost in transit.

How do I return or exchange my piece?

Please email hello@ratbetty.com with “Return” or “Exchange” and your order number in the subject line. You will receive an email with information on next steps.

The returned package must include: a note containing the order number, and the item being returned. Please note that all returns must be received by us within 30 days of the ship date. We will send you an email as soon as we receive your package.

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