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FREE SHIPPING ON ALL UK ORDERS

SHIPPING + RETURNS

We ship worldwide. Take a look at our delivery options below.

UK Delivery

Free delivery on all orders

We use Royal Mail’s Tracked 24hr Signed For service. Royal Mail aims to deliver in 1-2 working days (once the order is finished and dispatched).

USA Delivery

Free delivery on all orders

We use Royal Mail’s International Tracked & Signed For service. This typically takes 7-10 business days (once the order is finished and dispatched).


DHL Express shipping free for orders over £160. There is a £18 delivery fee for orders under £160. This takes 3-5 business days (once the order is finished and dispatched).


We are based in the UK, so additional duties may apply upon arrival of orders, generally you will only be subject to these duties and taxes if the value of your order is greater than US$800. We are not responsible for these additional costs. Shipping & duties are non-refundable.

Europe Delivery

We now cover all import taxes and customs duties for European orders placed with us.

If you are requested by the courier or customs agency to pay for charges relating to import of our goods, please forward the correspondence to us at hello@ratbetty.com so that we can resolve the issue for you.

Free delivery using Royal Mail Tracked & Signed For Service for orders between £50 to £125. There is a £4 delivery fee for orders under £50. This takes 5-10 working days (once the order is finished and dispatched).

*Note this service is not available for customers in Norway or Italy, we can only ship via DHL Express to these countries.

DHL Express free for orders over £240. £25 delivery fee for orders under £240. This takes 3-5 business days (once the order is finished and dispatched).

Canada, Australia & NZ Delivery

Free delivery using Royal Mail Tracked Service for orders over £50.

There is a £4 delivery fee for orders under £50. This takes 7-14 business days (once the order is finished and dispatched).

DHL Express free for orders over £240. There is a £30 delivery fee for orders under £240. This takes 3-5 business days (once the order is finished and dispatched).

We are based in the UK, so additional duties may apply upon arrival of international orders - these are calculated by your local customs authority. We are not responsible for these additional costs. Shipping & duties are non-refundable.

If you have any questions or concerns regarding shipping please email info@ratbetty.com or use our contact form here.

Rest of World Delivery

Free DHL Express shipping for orders over £240.

There is a £30 delivery fee for orders under £240. This takes 3-10 business days (once the order is finished and dispatched).

We are based in the UK, so additional duties may apply upon arrival of international orders - these are calculated by your local customs authority. We are not responsible for these additional costs. Shipping & duties are non-refundable.

We are unable to deliver to Russia.

If you have any concerns regarding shipping please email info@ratbetty.com or use our contact form here.

Duties & Taxes (for orders outside of the UK, EU and US)

For orders outside of the UK, EU & US, additional duties map apply upon arrival

These are calculated by your local customs authority. We are not responsible for these additional costs. Shipping & duties are non-refundable.

Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.

If you refuse a shipment from Rat Betty, you are responsible for the original shipping charges, import fees incurred on the package, and the cost of returning the package to Rat Betty. This amount will be deducted from your refund. In the instance, the return fee exceeds the amount of the original purchase plus shipping costs, the package will be abandoned and you will not be refunded.

Shipping FAQs

When will my order be shipped?

All new orders will be shipped in the new year!

All our jewellery is handmade in Brighton. Shipping times are approximate and will be from the date of dispatch, not the date of order. Please see product pages for processing time. Please note we do not ship on weekends or bank holidays.

If you need the piece sooner than the time listed on the product page, please contact us via our form here or email us at info@ratbetty.com prior to placing your order.

How will my order be packaged?

All orders come packaged in a Fairtrade cotton pouch within a recyclable branded Rat Betty black jewellery box. We also include a care card!

Can my order by gift wrapped?

All orders come packaged in a Fairtrade cotton pouch within a recyclable branded Rat Betty black jewellery box. We also include a care card!

If you'd like to go the extra mile for someone then additional gift wrapping can be purchased here. This gift wrapping includes everything above and is packaged inside of a larger recyclable jewellery box with recyclable tissue paper, all wrapped in recyclable ribbon.

Can I add a personalised note?

If you'd like to add a personalised note, please add this when checking out, or contact us via our form here. Alternatively, please email us at info@ratbetty.com to let us know!

Returns & Exchanges

Do you offer returns / exchanges?

All orders placed in November & December 2022 will have until January 31st 2023 to exchange or refund. Anything purchased in 2023 or prior to November 2022 will have 30 days to exchange or refund.

Merchandise must not be worn or damaged. Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. We will ship the exchanged item back to you. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note that Rat Betty is not responsible for items damaged or lost in transit.

How do I return or exchange my piece?

Please email info@ratbetty.com with “Return” or “Exchange” and your order number in the subject line. You will receive an email with information on next steps.

The returned package must include: a note containing the order number, and the item being returned. Please note that all orders placed in November & December 2022 will have until January 31st 2023 to exchange or refund. Anything purchased in 2023 or prior to November 2022 will have 30 days to exchange or refund.  We will send you an email as soon as we receive your package.

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