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RINGS
NECKLACES
EARRINGS
CHARMS
BRACELETS
GIFT CARDS
ABOUT BETTY

Refund policy

EXCHANGE & RETURNS POLICY

- All orders will have 60 days from the package being delivered to return/exchange your order.

- Shipping costs are non-refundable. Please note, we are based in the UK and the cost of returning the goods to us is your responsibility so please be sure of your size and the piece you're ordering. We will ship the exchanged item back to you. 

- If your piece is incorrect or faulty please email us your name, order number and a quick description of what has happened. We will get the issue resolved for you as soon as possible.

- For your security, we recommend shipping your package with a carrier that can provide you with a tracking number. Please note the goods are your responsibility until they reach us here.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ratbetty.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


HOW TO RETURN OR EXCHANGE YOUR RAT BETTY ITEM

Email info@ratbetty.com with “RETURN” or “EXCHANGE” and your order number in the subject line. Shipping costs are non-refundable. The cost of returning the goods to us is your responsibility. We will ship the exchanged item back to you. You will receive an email with information on next steps (incl. the address to send the goods back to). We will send you an email as soon as we receive your package.